Your connection to nbn® is via Fibre to the Premises (FTTP)

You can run most devices over a Wi-Fi network. However, if Wi-Fi limits your connection, you may want to try connecting your device(s) via powerline network adaptors (which plug into your power points and use existing wiring) or an Ethernet cable.

The nbn® connection box and its power supply only use fixed cables. That means they are not designed to nor intended to emit any wireless radiation. Rest assured, the nbn® connection box and its power supply have been tested to ensure they meet: 

• Australian Safety and Emission requirements in accordance with AS/NZS CISPR22 and AS/NZS 60950-1. 
• These are the same standards consumer appliances are required to comply with. 
• Both the nbn® connection box and power supply have passed these tests. 
   

Each port on the nbn® connection box is reserved for a different service.  To activate a port, contact Commander on 1300 894 470.

The nbn® connection box is owned by the nbn® and must remain at the property as it will not work at any other location. Speak to us when you’re planning to move services to a new address.

You will need to call your equipment provider/manufacturer to confirm this. You should also register your safety-critical equipment with nbn® by calling 1800 227 300 or visiting nbn.com.au/compatibility.

Equipment connected over the nbn® network will not work during a power blackout. Consider having an alternative form of communication handy (such as a charged mobile phone). If you have safety-critical equipment (e.g. a medical alarm, monitored fire alarm or lift emergency phone), speak to your equipment provider about alternative solutions. For more information, click here.

During a power outage, the battery backup will provide a steady 12v power supply to your nbn® connection box.  Battery backup will last for approximately five hours (including the battery emergency reserve). 
It is always good to have another way of calling someone during a power outage, such as a charged mobile phone. To ensure that your phone (or data) services continue to operate during a power outage, please note:  

• Only standard corded phones (that don’t need to be plugged into a power point) will work during a power outage, and only if your phone service is also provided over the nbn® connection box’s voice (UNI-V) port. All other devices require their own battery backup to operate during a power outage.  
• If your phone plugs into a separate router/gateway from your phone or internet service provider, you won’t be able to make calls unless that router/gateway also has its own battery backup.  
• Examples of devices that require their own battery backup include wireless routers, all mains-powered phones, computers or modems/routers.  
• Uninterruptable Power Supply (UPS) systems help power devices during a power outage and are readily available through technology retailers.  

If you have a power supply with battery backup, your nbn® connection box will continue to be powered for approximately five hours during a power outage. When approximately 40% of the battery charge is remaining (after about 3 to 3.5 hours), the power supply will automatically turn off to preserve the remaining charge for emergency use. If you need to use the remaining charge, press the emergency reserve button, and within a few minutes, your services will operate for the remaining 1.5 to 2 hours. Please note extremely cold conditions (less than -1 degrees Celsius) may cause the battery to run out more quickly.

Where to buy a new battery and recycle your old one?