Business nbn® Internet - 24 month

CRITICAL INFORMATION SUMMARY

SERVICE AND PRICE INFORMATION

This plan is an Unlimited business nbn Internet service. Commander is responsible in supplying these services to our customers and we have no other affiliation or relationship with our wholesalers outside of our wholesale agreements. In the event of a power outage, your nbn services will not work unless you maintain a back-up battery.

PRICING

For details of charges for usage types that are not listed, please contact Customer Service on 132 777.
*nbn Fair Use Policy applies for nbn Fixed Wireless Services. See details below.

MINIMUM CONTRACT TERM

24 Months

OTHER INFORMATION

BUNDLING ARRANGEMENTS

When you bundle a Business One Mobile plan with a Business nbn Internet plan on the same account for a minimum term of 12 or 24 months, you will receive a monthly $5 Mobile Bundle Discount on each Business One Mobile service (maximum number of 50 Business One Mobile services per customer applies).

PLAN CHANGES

You can add and remove the speed upgrade if your speed requirements change at any time throughout your contract.

USAGE INFORMATION

For information about current usage levels log into 'My Account' at takecommand.com.au

PAYMENT OPTIONS

Payment by Direct Debit from a bank account does not incur additional fees or charges. Additional charges apply for other payment methods. For details, see your invoice, our Schedule of Fees & Charges on our website commander.com.au/customer-terms, or contact us on 132 777.

STANDARD INSTALLATION REQUIREMENTS

You are required to install any modem or Wi-Fi Booster that you purchased with your Commander service. You are also responsible for any associated cabling, network configuration and any routers and/or switches within your network to allow the services to work. For more information please speak to your Commander representative or call Customer Service on 132 777.

If you’ve selected to receive the Commander Business Modem it comes ready for self-installation and will automatically configure when it’s plugged in for the first time.
Standard installs are completed without charge to you. If a new NBN connection point is required charges apply and depending on existing infrastructure these charges start from $299. If you are transferring an existing nbn service, it will affect your Internet service and may also affect voice or other services associated with it. There may be downtime whilst the transfer is being completed and it may result in early termination fees and/or plan charges from your current provider, which you are responsible for. Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. If you’re in a newly constructed building and not already connected to the nbn, nbn Co may charge us a $300 New Development Charge, which we will pass on to you.

HARDWARE

Hardware options are included in the table above. The Business Modem is pre-configured for self-installation and includes instant activation with 4G Backup.

4G Backup provides an alternative Internet connection (up to 12/1 Mbps) and Internet telephony calls when your fixed Internet service has failed or is pending activation (not available in all areas). For more information about 4G Backup visit: commander.com.au/support/internet-bundles/business-continuity.

Please note that support is only available for Commander approved modems. For a list of approved modems, call Customer Service on 132 777. A 240-volt power supply is required.

NBN SPEED

nbn50, Fixed Wireless Plus (FW+) and nbn100 refer to the wholesale speed tiers provided to us by NBN Co Ltd. These speed tiers have a theoretical maximum attainable speed of 50, 75 or 100 Mbps respectively outside of peak hours The actual speeds that you experience will be slower than the theoretical maximum for your technology type and speed tier due to factors such as the quality and layout of copper wiring forming part of your connection, distance from the exchange, congestion on the network, weather, rain and electrical interference. For more information about these speed tiers, please visit our website: commander.com.au/support/internet-bundles/nbn-speeds-explained

If your service is connected to the nbn via FTTC, FTTB or FTTN (Fibre to the Curb, Building or Node respectively), and your maximum attainable speed falls below the nbn50 or nbn100 speed tier level you’ve purchased, we will contact you to determine if you would like to stay on the plan you’ve chosen or offer you other alternatives. Your maximum attainable speed can only be determined once your service is activated on the NBN.

If your service is connected to the nbn via Fixed Wireless, your service is subject to the nbn Fair Use Policy, more details can be found at: nbnco.com.au/utility/fixed-wireless-fair-use-policy.

SERVICE AVAILIBILITY

FTTP, FTTB, FTTN, FTTC (Fibre to The Premises, Building, Node or Curb respectively), HFC (Hybrid Fibre Coaxial) or FW (Fixed Wireless) are available in nbn enabled areas. NBN availability can be checked using our Rollout Map available at commander.com.au/support/internet-bundles/rollout-map.

MOVING BACK TO COPPER

If you take up this service, you will not be able to move back to a copper service. This service may not be appropriate if you require an uninterrupted phone service with access to 000 emergency services. Priority Assistance is not available on this service.

CONTACT DETAILS

We are dedicated to excellence in servicing our customers and have lots of ways for you to keep in touch:

- Online at commander.com.au contact page;

- Email us at [email protected];

- Call us on 132 777 (Check website for opening hours).

COMPLAINT HANDLING

If for some reason you are not satisfied with the service we provide, please let us know so we can do our best to fix it. If you feel that we were we are unable to resolve your issue to your satisfaction, please visit commander.com.au/customer-terms/complaints-policy. If you are still not satisfied with the steps taken by Commander to resolve your issue, you can seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve your issue with Commander and is an option of last resort. Contact the TIO by visiting tio.com.au or by calling 1800 062 058.

FULL TERMS

Commander’s Standard Form of Agreement & Acceptable Use Policy set out the terms & conditions on which we provide our products & services. See commander.com.au/legal/customer-terms for full terms.

ONLINE SAFETY

The eSafety Commissioner provides a range of educational material about staying safe online: esafety.gov.au/
A range of certified Family Friendly Filters can be found on the Communications Alliance website: commsalliance.com.au/Activities/ispi/fff

THANK YOU FOR CHOOSING COMMANDER FOR YOUR BUSINESS COMMUNICATIONS.