Alert
: 

Cyclone Alfred Impact. Our thoughts are with those affected. To maintain business communications, use our self-service tool "Command Central" to redirect calls. If you need assistance, contact our support team at 1300 521 539. Updated information can be found on the nbn outage page. 

Dismiss

Smart Features

delivered-nbn

Delivered Over the nbn®

Business Line uses the latest technology and works over your nbn® connection.

handy calling

Handy Calling Features

Plenty of great features like Caller ID, Call Transfer, Call Waiting and more. 

Call Forwarding

Forward calls to your mobile or another site when you're on the phone or out of the office.

Hunt Group

Line Hunt

Set up a basic line hunt to share calls between your lines. Charges apply.

Business Line Plan

Contact Us

Critical Information Summary

$20 per month
Min. cost $20 over 1 month
Call 13 70 90

Choose how you connect your Business Line

Commander Business Modem

Our business modem has 1 nbn® Business Line port for your handset or device.

$220 upfront or $20 per month

Over 12 months. Min cost $240.

2 Port ATA
(Analogue Telephone Adapter)

When you need extra phone ports.

$99 upfront or $10 per month

Over 12 months. Min cost $120

8 Port ATA

8 Port ATA
(Analogue Telephone Adapter)

When you need extra phone ports.

$260 upfront or $24 per month

Over 12 months. Min cost $288

Why Commander for your phone solution?

Flexible Phone Solutions

Whether you need to connect phone lines to your on-premise phone system, connect phone lines to EFTPOS or fax machines or need a cloud-based phone system that facilitates hybrid & mobile working, Commander has a phone solution that will meet the needs of your business.

No Lock In Contracts

We understand that businesses need flexibility, which is why we offer month-to-month business phone plans for businesses that don’t want to be locked into a contract.

Price Certainty

With local, national and mobile calls included in our phone plan for business, you know what your spend will be each month, and there won't be any nasty surprises when you receive your bill.

Commander Multi Product Discount

FAQs

Business Line User Guide

Business Line User Guide

Call Forward your Business Line

For information on how to forward calls from your Business Line to another number, check this quick reference guide.

Business Line Feature Access Codes

What is Business Line?

Our Business Line is designed for use over the nbn® using fibre technology instead of the copper PSTN network. Business Line allows you to replace a copper PSTN service while continuing to use your existing telephone handsets and nbn® compatible EFTPOS terminals, fax machines and HiCAPS terminals.

Can I get access to Business Line?

Our Business Line service is available to our existing and new business customers where nbn® or alternative fibre connections are available. If you have been notified that your existing copper services are due to be disconnected in the future, then please call the Commander Business Line team on 13 70 90 to discuss the migration from your existing copper service to your Business Line service, delivered over the new nbn® connection.

How do I connect?

Instead of connecting your telephone devices (compatible phone, fax, EFTPOS, HICAPS) to a telephony line (copper-based service), you can now physically connect these devices to the ports on a Commander-supplied modem or Analogue Telephone Adapter (ATA). Our Business Line service will carry your calls over the nbn® or other fibre network.

Is it the same as the old PSTN service?

Commander Business Line delivers similar capability as the PSTN service, plus the added benefits of running over the new, state of the art and reliable nbn® fibre optic service. Business Line will soon be able to provide exciting new features that your old PSTN service could not deliver.

When do I know that my services will need to be moved across to an nbn® connection?

We’ll let you know when your Business Line service is ready so you can physically move your phone services from the copper telephone line connection to the Commander-supplied modem or Analogue Telephone Adapter (ATA). 

What will I pay for a phone service on the nbn®?

We offer a wide range of plans as you consider your migration across to the nbn® connections including Business Phone and Business Line. Please check the website plan details or you can discuss the options by calling Commander on 1300 525 698.

What is the nbn® NTD?

The nbn® connection box or NTD (Network Termination Device) is your new connection point to the nbn®. nbn® technicians will install this in your premises when you purchase our Business Line service. 

Do I need special equipment or a router to make this work?

In order for Business Line to work you will need our Commander Business Modem which has 1 Voice port, if additional lines are needed you can purchase our ATA.

Can I transfer my existing phone numbers to Business Line?

Yes. At your request, we can transfer existing business phone numbers from most providers to Business Line on the nbn®.

Can I move my numbers from my existing service provider to Commander and the Business Line service?

Yes, you can. With your authority, we will move your existing numbers across from your existing service provider to your new Business Line service. This is called a 'number port' or 'number transfer'. Once completed, your numbers will be available through Commander on the nbn® network.  The phone services will be terminated onto the Commander Business Modem or the ATA. We will advise you.

How long does it take to move my numbers from my existing service provider to your Business Line service?

There are two types of number transfers. Category A Simple, one number ports are called "Category A" and can be completed in approximately 5 to 10 business days. Category C ports are complex, multi-line ports and typically take 10-35 business days. All ports rely on the existing service provider to comply with these targets that are set for the industry. This does not take into account the time to install the underlying infrastructure, for example, the NTD.

What happens when power goes down at my premises?

The nbn® supplied NTD is powered from your premises power. You will be asked by the nbn® technician to supply a power point in your premises where the nbn® technician can connect the NTD. The NTD can also have battery backup to power the two voice ports in the case of power failure in which case it is designed to operate for a limited time without mains power. In the event you do not have a working battery, emergency calls cannot be made using the Service during a power outage.

Who maintains the battery backup on the nbn® connection box (NTD)?

It is your responsibility to maintain the battery and ensure that it is working correctly.

Can I use my existing analogue phones with Business Line?

Yes, you can. Your existing analogue phones can be connected to the Commander Business Modem or the ATA (we will advise you which port to connect your service to), and the Business Line service will take care of the rest.

Can I use a cordless phone?

Yes, you can. The cordless phone's base station can be plugged into the Commander Business Modem or the ATA, just like any other telephone device.

Supporting information

Business Line Guide

 

Commander Business Modem User Guides

 

Analogue Telephone Adapter (ATA) User Guide

 

Analogue Telephone Adapter (ATA) Administration Guide

 

Preparing for your Business Line Service

 

Your Commander Business Bill Explained