Mobile International Roaming

When using your Commander mobile service overseas, you will be charged the rates applicable to the Country Zone of the destination country you are travelling to.

Check the Country Zone you are roaming in:

* Data International Roaming is not yet available in this country (as at 1st April 2020).

1 Requires a 3G 850/1900 handset for 3G Roaming
2 Requires a GSM 1900MHz compatible (tri-band) handset
3 Requires a 3G 2100MHz compatible handset
4 Requires a GSM 850MHz compatible (quad-band) handset
5 Note: T-Mobile USA requires a 1700/2100MHz handset for 3G roaming

Charges apply for both making and receiving a call whilst roaming overseas. When someone calls you (from Australia or overseas), they will be charged the normal cost of a call or message to a mobile in Australia. You pay the zone rate for receiving calls in the country you are roaming in.

Once you know the Country Zone you are travelling to, use the table below to determine the applicable roaming charges:

• All rates and charges are listed in $AUD

• GST does not apply to roaming charges (with the exception of the 'standard' National SMS/MMS and 'standard' International SMS/MMS rates).

• Voice & Video Calls rates charged with initial increment of 60 secs & per 30 seconds thereafter.

• All charges incurred overseas are conveniently billed back to your mobile account, in Australian dollars.

International Roaming is not automatically available on your Commander mobile service.

If you are heading overseas, you must apply for International Roaming at least 48 hours prior to your planned travel period.

To successfully activate International Roaming, you must have a minimum of 3 months Commander billing history with no late payments or overdue amounts owing. Setting up Direct Debit on your account is also a prerequisite.

Please contact Commander Customer Care on 132 777 for further details or to submit an application to activate International Roaming on your Commander mobile service.

International Roaming can be deactivated by calling 132 777 from within Australia

To deactivate International Roaming on your Commander mobile whilst overseas, call +61 2 9133 5823 or email [email protected].

In order to avoid "bill shock" from usage made whilst traveling overseas, you should consider disabling Mobile Data Roaming access on your device as many applications will continue to use data automatically for updates or to push you notifications such as social media information.

When traveling overseas, be mindful when answering any incoming calls (and listening to voicemail) as these will incur the charges to you, not the calling party. If preferred, set your call diversion/barring to block all incoming calls and deactivate Voicemail.

All roaming charges are excluded from your mobile plan’s monthly included allowances therefore, whilst convenient, International Roaming can often be quite costly.

Organising a local SIM in the country you are travelling to, is a good way of avoiding high mobile international roaming charges.

If you decide to use your Commander mobile services overseas, pleased keep these tips in mind:

• To avoid accidental use in your pocket or bag, remember to lock your handset's keypad when not in use.

• Setup an unconditional diversion to your Voicemail to avoid charges for incoming calls while you are overseas. This must be actioned before leaving Australia to ensure successful provisioning on the network.

• Turn off Mobile Data Roaming to avoid charges from mobile applications, email or GPS trying to connect to overseas networks without you knowing. This can be actioned via your handset menu settings. Check your mobile phone handset user guide for instructions.

If you're unsure what your charges are or need help while you're roaming, please call Commander Customer Service on +61 2 9133 5823.

Commander provides spend management tools in relation to Mobile International Roaming charges.

To obtain information on your International Roaming usage or charges from your Commander mobile whilst overseas, call +61 2 9133 5823 or email [email protected].

Please note: There may be significant delays in receiving usage data from overseas networks, however, we will do our best to provide you with an estimate of unbilled charges.

You may wish to familiarise yourself with the Maximum Charge Information for calls, SMS and mobile data usage of the country you are visiting before activation International Roaming on your mobile service.

If you do not wish to use International Roaming, you can still stay in contact by:

• Using Wi-Fi (often for free at many restaurants and public places).

• Using a local prepaid SIM card from your overseas destination or a ‘travel pack’ with a set value.

Mobile Phones supplied by Commander are unlocked and can be used on compatible networks in overseas countries.

Some data cards/devices are incompatible with networks in some countries. Check your mobile phone user guide to confirm network frequency compatibility.

The maximum charges for key usage types, from your mobile while roaming overseas, are detailed below for some of the more popular country destinations.

If you require information for a country not listed, please contact us on 132 777 or from overseas on +61 2 9133 5823.

Please note: International Roaming rates are subject to change without notice, due to fluctuations in international currency exchange rates and changes to charges imposed by the overseas network.

To check your Voicemail, call 321 from your roaming activated mobile phone. Standard roaming charges apply.

Alternatively, SMS 'A' to 321 and Voicemail will call you back and play your messages. Set up a Voicemail PIN code before leaving as some short codes may not work in all countries. Note: 321 SMS will trigger an outbound call from the Voicemail system to your mobile. Standard roaming charges will apply to send the 321 SMS and to receive this call.

Data network access is not available or supported in all countries.

All Internet browsing, downloading or other use of data (including email, MMS and tethering usage) on your mobile outside Australia will incur data roaming charges.

Most smartphones will automatically turn data roaming off when you are overseas. If you have problems connecting to the Internet, check your handset settings to make sure your Data Roaming is set to "ON".

You can use your mobile service on board maritime vessels while the ship is at sea. When you make a call, send a message or use data services you will be charged the International Roaming rate for the zone of Maritime (Zone 3).

When the ship is approaching port, the in-ship system will turn itself off and you may lose your mobile service until the ship reaches the port.

Once in port, you can connect to the local roaming network at which point you will be charged the International Roaming zone rate for the country you are in.