Frequently Asked Questions

MOBILE

Can I keep my current Mobile number?

Yes, you can transfer your existing mobile number from your current provider.

To protect our customers from unauthorised ports, before your mobiles are transferred to Commander, each mobile number will receive an SMS verification code to confirm the number belongs to you. Once verified, your mobile number transfer will proceed.

If you suspect your mobile service number has been fraudulently ported, you should immediately report the activity to:

  1. the Australian Federal Police or the relevant State or Territory Police; and  
  2. government services that support customers whose mobile service number is the subject of an unauthorised port.
What size SIM do I need?

Commander make it easy with all 3 sizes within the one SIM card. You just need to punch out the SIM size that is required for your handset - Standard, Micro or Nano.

How long does it take to transfer my number to Commander?

Transferring your mobile number to Commander will take up to five business days. You will receive notifications throughout the activation process to keep you updated and confirm when your service has been ported to Commander. 

As soon as you notice your previous provider’s SIM card has stopped working, simply remove it from your mobile phone and insert your new Commander SIM to get started.

What is Shared Data?

Mobile plans eligible for data sharing, pool data inclusions from two or more mobile plans into one single allowance which is then shared between eligible mobiles on the same account.

Can I get a no-lock-in contract option?

Commander Mobile plans are available with a 12-month or 24-month minimum term only. See Mobile Plans.

WHAT IS A PUK CODE IF MY SIM IS LOCKED?

If your device is asking for a PUK Code, it means you have entered the wrong PIN code too many times and your SIM card has been locked. A Personal Unlocking Key (PUK) is an 8 digit code linked to your SIM card, that resets your mobile PIN and unlocks your SIM.
Note that if you enter a wrong PUK 10 times in a row, the SIM will be permanently blocked and you’ll need to purchase a new SIM card.
You can find the PUK Code for your service online via Take Command. Alternatively, please contact Customer Service on 132 777 for assistance.

HOW DO I FIND MY IMEI NUMBER?

Find your IMEI number by dialling *#06# from your handset. The number should display on your screen for most mobile phones.

Can I call International numbers from Australia?

Yes, we have mobile plans that include International call minutes to 58 eligible countries.

Charges apply once your included international minutes have been used or if your plan does not an international call allowance. See Mobile International Call Rates.

There are also various apps that support international calls using mobile data or Wi-Fi e.g. WhatsApp, Viber, Skype. 

Can I use my mobile overseas?

If you are heading overseas, make sure you call us on 132 777 at least 48 hours prior to your planned travel period, to request International Roaming capability on your service.

To successfully activate International Roaming, you must have a minimum of 3 months billing history with Commander and no late payments or overdue amounts owing. Setting up Direct Debit on your account is also a prerequisite.

Do you have International Roaming Packs?

Commander does not currently provide International Roaming packs.

We understand mobile roaming charges can be quite expensive and encourage customers to purchase a local SIM in the country they are travelling to, which are readily available at airports and most supermarkets for reasonable prices.

See Mobile International Roaming.

Do you sell Mobile Phones?

Yes Commander’s range of mobile handsets suit all needs and budgets and can be purchased outright or with a Monthly Repayment Option (MRO) over 24 months. Explore our Mobile Phones.

To purchase a mobile phone from us, you must have an active Commander mobile service with a minimum of 3 months billing history and no late payments or overdue amounts owing.

Will I get 4G?

Commander Mobile services are powered by the Optus 4G Plus network which is available in 4,451 metropolitan & regional sites around Australia. With a compatible device, that means you can enjoy superfast Internet in lots of new places. Check Mobile Coverage.

What is 4G LTE?

4G is the next generation of mobile network communication utilising LTE (Long Term Evolution) technology.  LTE technology can deliver significantly enhanced data capacity and coverage when compared to 3G technology.

What happens if I’m not in a 4G coverage area?

In areas where 4G is unavailable you will continue to receive quality 3G coverage. Providing your device is 3G Dual Band compatible (2100MHz/900MHz), you will still experience the benefits of enhanced coverage across Australia.

MOBILE BROADBAND

What is Mobile Broadband?

Is designed to deliver high-speed wireless Internet connectivity through a portable device such as a Tablet, Pocket WiFI or USB modem.

Commander Mobile Broadband services are powered by the Optus 4G Plus network. With a network compatible device, that means you can enjoy superfast Internet in more places. Check Mobile Coverage.

Can I keep transfer my current Mobile Broadband service to Commander?

No, Commander will issue you a new Mobile Broadband service and SIM Card which will be ready for use as soon as you receive it.

If you have a mobile broadband service with another provider that is no longer required, you must ensure you cancel it with your previous provider.

What is SIM Only Mobile Broadband?

SIM Only Mobile Broadband are 12-month plans designed for use with your own tablet, modem or laptop. Bring your own device and choose the plan that works for you. Explore our Mobile Broadband Plans.

What is Commander’s Mobile Broadband APN?

The APN for your new Mobile Broadband service is: primuslns1

If you find this APN does not work, you may be on an older Commander plan. Please call our Technical Support Team on 132 777 for assistance.

Do you sell Modems?

Commander does not supply modems or tablets. Use your own network compatible device with our Data Only SIMs to get connected quickly.

4G network access is only available if your Commander SIM is used with a device that is compatible with Optus LTE mobile network frequencies: 700/1800/2100/2300/2600 MHz.

Can I share data on Mobile Broadband plans?

Commander Mobile Broadband plans come with generous data inclusions which can be shared across multiple users on eligible Mobile Broadband plans, on the same account.

Can I get a no-lock-in contract option?

Commander Mobile Broadband plans are available with a 12-month or 24-month minimum term only.

Will I get 4G?

Commander mobile broadband services are powered by the Optus 4G Plus network which is available in 4,451 metropolitan & regional sites around Australia. With a compatible device, that means you can enjoy superfast Internet in lots of new places. Check Mobile Coverage.

What is 4G LTE?

4G is the next generation of mobile network communication utilising LTE (Long Term Evolution) technology. LTE technology can deliver significantly enhanced data capacity and coverage when compared to 3G technology.

What happens if I’m not in a 4G coverage area?

In areas where 4G is unavailable you will continue to receive quality 3G coverage. Providing your device is 3G Dual Band compatible (2100MHz/900MHz), you will still experience the benefits of enhanced coverage across Australia.

3G NETWORK CLOSURE

What's changing?

3G technology was first launched 20 years ago when we were still listening to music on CDs, MySpace was the biggest social network, and Blackberry was the number one smartphone. So, like with all great technologies, sometimes you need to say goodbye.

From September 2024, our network partner Optus will repurpose 3G technology to boost the capacity, speed, and reliability of the 4G network and the growth of 5G technology. This standard practice is called “re-farming,” where a specific mobile radio frequency band is reused from one technology to another.

Will I be affected?

From September 2024, 3G services will no longer be available on our network. But don’t worry. We’re here to help you through this change.

  1. We'll be reaching out to customers who we believe may have a device impacted by these changes
  2. If you receive an email or message, we recommend checking your device manual or the manufacturer’s website or contacting their support team to confirm whether the device relies on 3G. We’ve provided more details below
  3. If your device relies on 3G, you’ll need to upgrade to a 4G or 5G capable device to stay connected. We’ve provided options below on how to do this.
What do I need to do before September 2024?

To remain connected and have good network coverage, you’ll need to make sure that from September 2024:

  1. Your device supports 4G VoLTE (if your device is used for voice calls)
  2. Your device is compatible with 4G 700 MHz (B28) spectrum.

If your device is not 4G or 5G capable, to continue to access the network, you will need to get a new device. This may mean buying a new or refurbished phone or possibly getting a used device from a friend or family member. It’s important to check the device manual or contact the manufacturer to confirm that the device is compatible.

How will I know if I'm impacted?

To know if your device will be affected, we recommend checking your device manual, or the manufacturer’s website or contacting their support team.

In technical terms, please confirm if your device:

  1. Relies on 3G 900MHz spectrum for voice and/or data service
  2. Supports 4G VoLTE (including VoLTE Emergency calling) – this important if you’re using your device to make and receive voice calls
  3. Is compatible with 4G 700 MHz (B28) spectrum. The L700MHz is a low band 4G spectrum used by Optus and some other providers for optimal 4G coverage.

Recent device models bought from other retailers or overseas may not be compatible with 4G 700MHz spectrum band and may also be impacted.

This is a list of common devices that may be affected:

Apple iPhone 4 (A1332) Samsung SM-J320ZN ALCATEL One Touch X600D
Apple iPhone S (A1530) Samsung GT-I9505 ALCATEL One Touch X220D
Apple iPhone SE (A2275) Samsung SM-J105Y ALCATEL One Touch X230D
Apple iPhone 5 (A1429) Samsung SM-G920I ALCATEL 2038X
Apple iPhone 5S (A1453) / (A1533) Samsung Galaxy J8 2018 ALCATEL one touch X500T
Apple iPhone 5C (A1529) Samsung Galaxy S7 Edge SM-G935F ASPERA Digicel Max
Apple iPhone 4S (A1387) Samsung Galaxy A8 SM-A530F HUAWEI Y5 2019
Apple iPhone XR (A1984) Samsung Galaxy A5 SM-A520F Nokia 3310 3G SS
Apple iPhone 11 Pro Max (A2161) Samsung Galaxy J2 Quectel EC25-AU
Apple iPhone 11 (A2111) Samsung Galaxy S7 SM-G930F Redmi Note 8 Pro
Apple iPhone XS (A1920) Samsung SM-G900I FlipPhone Plus

Note: Given the large number of device brands and models, we’re unable to give a comprehensive list of all devices that may be affected. If your device is not on the list, we recommend checking your device manual or the manufacturer’s website or contacting their support team.

What is 3G?

3G is the third generation of wireless mobile telecommunications technology. “G” stands for Generation, and the higher the number, the newer and more efficient the technology.

Each generation of technology uses radio frequency spectrum bands. Mobile phones and devices use these spectrum bands to communicate with the mobile network.

What's the relationship between Commander & Optus?

Commander partners with Optus to deliver mobile services. Optus owns and operates the mobile network (including 3/4/5G) that your mobile service operates on. All Commander mobile customers are powered by the Optus network.

What's changing with the 3G network?

The Optus 3G network runs on 900MHz spectrum band.

From September 2024, Optus will be repurposing the 3G network. This allows a better experience for 4G services, as well as support the growth of 5G technology.

What is re-farming?

Re-farming is when a specific mobile radio frequency band is repurposed from one technology to another.'

Why do I have to move from the 3G network?

As technology evolves, people are using 3G less and less. That’s why Optus have made the decision to repurpose 3G so they can improve the 4G network and boost the 5G rollout.

Does this mean that I will now have 3G coverage?

No not immediately, iPrimus is looking to adopt 5G technology in the near future as the coverage becomes wider and more accessible. In the meantime, 4G coverage will be the primary technology for our iPrimus mobile customers. 

When will this change take effect?

From September 2024, the Optus 3G network will be shutting down.

How do I check to see if my device will be impacted?

To know if your device will be affected, we recommend checking your device manual or the manufacturer’s website or contacting their support team. 

In technical terms, please confirm if your device:

  1. relies on 3G 900MHz spectrum for voice and/or data service
  2. supports 4G VoLTE (including VoLTE Emergency calling) – this is important if you’re using your device to make and receive voice calls
  3. is compatible with 4G 700MHz (B28) spectrum. The L700MHz is a low-band 4G spectrum used by Optus and some other providers for optimal 4G coverage. 
What's changing?

If your device doesn’t work with the Optus 4G network or relies on the 3G network for emergency calls, then you won't be able to make an emergency call to 000 on the Optus mobile network.

It’s important that you check your device manual or the manufacturer’s website or contact their support team to confirm if you’ll be impacted.

If 3G coverage is available from another operator, then emergency calls may be able to be made, however we can’t guarantee this.

Will I lose my number?

No, you won’t lose your mobile number as long as you upgrade to a 4G or 5G compatible device (with iPrimus or another provider) and keep your number.

Unfortunately, mobile broadband services are different as can’t be can’t be transferred to a mobile phone plan.

Is there an impact on mobile broadband customers?

Yes, some mobile broadband customers will be impacted, so it’s important that you check with the device manufacturer to confirm if you’ll be impacted.

My device is compatible with VoLTE/4G voice calling. How do I enable it in my device settings?

Compatible 4G Apple iPhones:

  1. Go to your phone’s Settings and select ‘Mobile’, then ‘Mobile Data Options’
  2. Select ‘Enable 4G’, then select ‘Voice & Data’
  3. If your phone is compatible, you should have the option to turn on VoLTE available. 

Other VoLTE compatible devices:

The first step is to make sure your device’s operating system is up to date. Once you’ve updated it, VoLTE should be automatically enabled (sometimes this can take up to 4 hours.

Then, please refer to your device manual on enabling VoLTE since instructions differ between various device models.

How do I find my device IMEI code?

An IMEI (International Mobile Equipment Identifier) is a unique code that is programmed into every phone or mobile device. When you contact your device manufacturer, they will most probably require this code.

To find your phone’s IMEI, follow the following steps:

  1. Open your phone app
  2. Dial *#06# into the dial pad
  3. Press enter or call
  4. Your device automatically responds with its IMEI.

You can use the IMEI to check your device specifications with the manufacturer.

Will I need a new SIM card?

Most likely not, but there is a potential when upgrading your handset device.

Many 3G 900MHz dependent devices use a mini/micro SIM, and the majority of 4G devices require a nano SIM.

To order a replacement sim, you can call our service team on 131 789 for support.

What areas/locations are affected?

The repurposing of the Optus 3G network will be happening nationally. 

What if I have a medical device or security device?

If you're currently using a personal medical device or security device that relies on the 3G 900MHz band, then it will stop working from September 2024. We recommend you check with the device manufacturer and upgrade your affected device (with Optus or another provider) as soon as possible.

What happens if I don't want to upgrade my device or stay with iPrimus?

Most major Australian telcos are repurposing their 3G technologies to make way for more advanced 4G and 5G technologies.

If you want to keep your current device and considering moving to another mobile network, we recommend that you first check that they still support 3G. 

If you don’t want to upgrade your device and it’s dependent on 3G 900MHz, from September 2024 you may no longer be able to make calls, send or receive texts, or browse the internet on your iPrimus mobile service.

Supporting Information

GETTING STARTED

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Before you activate your new SIM, please take note of the following useful information:

Backup Your Contacts

SIM cards don’t usually store much information anymore, with contacts and personal information most likely saved on your device or somewhere on a cloud data bank

However, to ensure you do not lose any contacts that may still be on your old SIM, please ensure you copy or transfer this information before your new Commander SIM is activated.

All other information stored on your device, such as photos, music files, and messages, should also be backup up on a regular basis. Refer to your device user guide for instructions.

Some Services That Will Change
Voicemail
  • You will lose all new and saved messages

  • You will lose your existing greeting Diversions

  • All existing diversions will be lost

  • Diversions will be automatically set to Voicemail 321

SMS & MMS
  • Any messages saved to your old SIM will be lost

  • For instructions on saving these, refer to your mobile phone user guide

PIN & SIM Security

Commander believes that you should decide what level of SIM security is required for your service. We have preconfigured your SIM to not ask for a PIN Code when you switch it on.

If you would like to set up a PIN Code simply consult your mobile phone user guide for instructions.

Default Value Add Services

At the time of activation, your mobile service has access to the following services:

  • Voice Calls

  • Mobile Data

  • Short Message Service (SMS)

  • Multi-media Message Service (MMS)

  • Call Forward (diversions)

  • Voicemail (if selected at POS)

For information on any other services please call Customer Service on 132 777.

ACTIVATE YOUR SIM

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To activate your new Commander SIM please call our friendly team on 1300 346 174 Monday to Friday, 8am to 5pm AEST.

You can also active your new Mobile Broadband SIM online via Take Command

Select your mobile number from the ‘Service’ menu, then click on ‘Activate SIM’ – it’s that simple!

VALUE ADD SERVICES

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Voicemail

Commander Voicemail allows you to record a greeting that callers will hear prior to leaving a message.

To set up Voicemail:

  • Dial 321

  • Simply follow the prompts to set up your:

    • New PIN

    • Personalised greeting, and

    • Record your name

Please note charges apply when using this service.

To turn off/on Voicemail SMS notifications:

  • Text the word OFF or ON to 159 from your mobile, or
  • Dial 159 from your mobile and follow the prompts
Call Waiting

Call Waiting is automatically activated on your account. This service allows you to place a call on hold, answer an incoming call and switch between callers.

  • To turn Call Waiting on press *43#SEND

  • To turn Call Waiting off press #43#SEND

  • To check your call waiting status press *#43#SEND

Call Forward

When your phone is switched off or out of range, calls can be diverted to your Voicemail if enabled, however, you may wish to divert your calls at other times. To activate Call Forward on your mobile phone, replace the XX with one of the diversion codes listed on the next page:

  • To activate Call Forward press **XX*<number for diversion>#SEND

  • To cancel Call Forward press ##XX#SEND

  • To check your diversion status press *#XX#SEND

Call Forward Codes
  • 21 - Unconditional all calls are diverted

  • 004 - Conditional calls are diverted based on conditional criteria

  • 61 - No answer calls are diverted when the phone is not answered

  • 62 - Unreachable calls are diverted when you are out of coverage or your phone is switched off

  • 67 - Busy signal calls are diverted when you are busy

Directory Assistance

124 937 is a directory assistance service that connects you to an operator who can transfer you straight through to the number you want to call within Australia.In addition, 124 937 offers the ability to request the name and phone number be sent to your mobile phone as a SMS. Please note charges apply when using this service.

MOBILE COVERAGE

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Commander Mobile and Mobile Broadband services are delivered over the Optus 4G Plus mobile network.
Check Mobile Coverage in your area.

MOBILE INTERNATIONAL ROAMING

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As a Commander customer you can use your mobile service while travelling in most countries overseas. To activate this service and check your mobile phone’s overseas network compatibility, please contact Customer Service on 132 777 at least 48 hours before you depart.

If you are already overseas and wish to activate or deactivate International Roaming, contact us by calling +61 2 9133 5823.

Please note: Using your mobile service overseas can be expensive, as usage is charged differently to usage within Australia and is not included in your plan’s usage allowances.

Whilst you are overseas, significantly higher charges apply for both making and receiving a call, text messages and for using data. It may also take several months for roaming charges to appear on your bill.

For important information associated roaming charges and how to avoid bill-shock please go to Mobile International Roaming or contact Customer Service on 132 777.

MOBILE INTERNATIONAL CALLS

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Mobile International Calls are direct dialed calls that have originated in Australia from a Commander mobile service connected to the Optus Mobile Network to an overseas country.

Check Mobile International Call Rates

MOBILE DATA & AUTO TOP UPS

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Bill shock is a thing of the past... our mobile plans include generous Mobile Data inclusions and Automatic Top Ups to help you eliminate concerns over expensive data charges. Get back to focusing on your business and what counts.

If your service is cancelled during the plan’s minimum term, an Early Termination Fee will apply. Contact Customer Service on 132 777 to confirm your payout figure.

MOBILE DATA

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Managing your data

  • Connect to WiFi whenever possible especially when you’re streaming videos, listening to music, playing games or downloading photos.
  • Set your phone software/app updates to be completed by WiFi only.
  • Turn your mobile data off whenever you are connected to a WiFi connection.
  • Limit your push notifications, which are real-time downloads that can use a lot of data.
  • Setup data usage alerts on your mobile phone and take notice of the usage alerts from Commander.
MOBILE BUNDLE DISCOUNT ELIGIBILITY

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When you bundle a Mobile service with eligible Office Phones or Internet on the same account for a 12-month minimum term, you will receive a monthly $5 Mobile Bundle Discount on each Eligible Mobile Product.
Eligible Mobile Products and associated Eligible Products required to receive the Mobile Bundle Discount:
 

Eligible Mobile Products Eligible Mobile Products must be provisioned on the same account with one of the following Eligible Products:
CorePlus 25
CorePlus 35
CorePlus 45

Office Phones:

  • SmartBiz PSTN/ISDN
  • Commander SIP
  • Commander Phone
  • Key Phone
  • Business First Office
  • Business Bundle
  • Business One Voice
  • Business One Voice PAYG
  • Business One Commander Phone
  • Business One Commander Phone PAYG

Internet:

  • SmartBiz NBN
  • Smart Voice NBN (excludes Access plan)
  • Complete Biz Bundle ADSL/NBN
  • Total Office Bundle ADSL/NBN
  • NBN Data (excludes Dedicated Access plans)
  • DSL Data (excludes Dedicated Access plans)
  • Business One NBN 50/100 & Higher Speed Tiers
  • Enterprise Ethernet

Electricity:

  • Commander Power & Gas (CPG) Electricity
Business One Mobile 25
Business One Mobile 35
Business One Mobile 45
Business One Mobile 65
 

Office Phones:

  • Business Phone
  • Business SIP
  • Business One Voice
  • Business One Voice PAYG
  • Business One Commander Phone
  • Business One Commander Phone PAYG

Internet

  • Business NBN
  • Business One NBN 50/100 & Higher Speed Tiers
  • Enterprise Ethernet

Eligibility Rules for the Mobile Bundle Discount:

  • Mobile Bundle Discounts apply to the Monthly Access Fee of Eligible Mobile Products bundled with an Eligible Product on the same account.

    •  e.g. On a CorePlus 25 mobile plan, the monthly access fee is discounted from $25 to $20 per month, if bundled with an Eligible Product.
  • Is applicable for as long as the Eligible Mobile Product and bundled Eligible Product remain active on the same account.
  • Mobile Bundle Discounts may not be available with other promotions or discount offers.
  • Maximum of 50 Eligible Mobile Products per customer applies.
PLAN CHANGES & TERMINATION FEES

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During a plan’s minimum term, you may change to a higher or lower plan within the same plan family. No fee will apply.

If your service is cancelled during the plan’s minimum term, an Early Termination Fee will apply. Contact Customer Service on 132 777 to confirm your payout figure.

TROUBLESHOOTING

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Often mobile device issues can be resolved with some basic troubleshooting steps you can perform yourself:

  1. Restart your mobile
  2. Take the battery out and put it back in (if possible), then restart your device
  3. Take the SIM card out and put it back in to make sure it’s inserted correctly
  4. Check if a software update is available and run this over a Wi-Fi connection
  5. Back up your data first, then perform a factory reset. Note: this will reset your phone back to original settings and erase all data so should be used as a last resort.

If you are still experiencing issues, please contact Technical Support Team on 132 777 for assistance.

LOST OR STOLEN MOBILE

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In case of a lost or stolen mobile phone, contact us immediately Here

Commander will:

  • Register the issue and bar the service.
  • Advise you on how to approach the authorities in the event of a stolen device; and
  • Consider your options for replacement/upgrade.
ONLINE MANAGEMENT TOOL

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Take Command is your free online account management tool which allows you to:

  • View invoices
  • View services
  • Create reports
  • Make payments
  • Activate SIMs
  • Manage settings
  • Set alerts

To access Take Command, click here and enter your username and password. Your username is your Commander account number and a temporary password would have been emailed to you when you first joined Commander.

To help you get started, take a few moments to read the Take Command User Guide and enjoy the convenience of managing your account online, 24/7.

INFORMATION ABOUT MONITORING YOUR USAGE LEVELS

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Commander Usage Alerts are designed to help you manage your spend and give you peace of mind when your next bill arrives.

Alerts are free and there is no need to register for this service – they are sent automatically for eligible plans with included value.

Find out more about Alerts & Monitoring your Usage Levels

WAYS TO MANAGE YOUR USAGE CONSUMPTION

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One of the best ways to manage your Mobile Data is to use Wi-Fi whenever available. Set up your mobile phone to connect automatically to an available Wi-Fi Internet connection when you’re in the office or at home. You can also use Wi-Fi hotspots at many local coffee shops and restaurants.

Other useful tips to manage Mobile Data consumption:

  • Try not to use from using data-intensive apps. If you’re not connected to a Wi-Fi network, don’t stream music or video content from the internet. Apps like Skype, YouTube, Spotify, iPlayer and TV Catchup will speed through your download allowance very quickly.

  • Avoid tethering your mobile to your PC. This can use large amounts of data quickly as you might automatically update software and are more likely to view more websites that will be data rich (e.g. lots of images, non-mobile sites).

  • Turn off automatic updates. Application updates can go through your monthly data allowance very quickly, for example 10 application updates is equivalent to about 100MB data. For Android phones, go to the Google Play menu button and select the Settings menu item, uncheck the box for “Auto-update apps”. You can also further restrict data consumption by checking the box for “Update over Wi-Fi only”.

  • Try bandwidth saving applications. There are some apps (e.g. Onavo, Opera Mobile) that may reduce your data consumption through compressing data before it is transferred to you.

  • Disable those data-hungry apps. On Android phones, you can check to see how much data each of your applications is consuming by going to Settings > Data Usage. Uninstalling data-hungry apps or restricting their use of background data can stop them eating into your monthly data allowance.

  • Always try to use mobile-optimised websites. This will minimise how much data is transferred.

  • Look for free Wi-Fi hotspots to browse the net when you are out and about.

  • Use a USB link to computers to download and upload large files to and from your smartphone.

  • Check email via a webmail interface and delete large attachments (such as funny videos/pictures) from friends before downloading them to your phone.

UNDERSTANDING YOUR BILL

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Billing Overview

The Commander invoice has been designed to deliver a large amount of useful information in a clear, easy to read format. We have prepared a bill explainer to help you read and understand the content of your bill.